Returns & Exchanges
Everything you need to know about pre-orders, swapping sizes, and packages that go missing.
Free exchanges, no returns due to limited stock
Because every drop is produced in a limited run based on the exact number of pre-orders placed, we can't accept returns or issue refunds on pre-order purchases. But we do offer free size exchanges — because fit matters. Please double-check your size before you check out — our size guide is on every product page, and you can always message us if you're between sizes.
Size exchanges
We get it — fit matters. We offer exchanges for a different size on unworn, unwashed items with original tags still attached.
- Request your exchange within 14 days of delivery.
- Item must be unworn, unwashed, and in original condition with tags.
- One exchange per item, subject to size availability.
- If your size is sold out, we'll issue store credit for the value of the item once we receive it back.
- Customers cover return shipping on exchanges; we cover shipping the new size back to you.
Start your exchange with the form below — pick the size you'd like instead and we'll email you the next steps.
Lost or missing packages
If your tracking says delivered but the package never showed up — or tracking stops updating — reach out to us. We'll help you open a claim with the shipping carrier so they can investigate and determine what happened to the parcel. Once the carrier confirms the loss, we'll work with you on a replacement or refund where available.
Important: lost or missing packages must be reported to us within 7 days of the expected delivery date shown on your tracking. After 7 days the carrier's claim window closes and we're unable to file on your behalf.
Damaged or wrong items
If something arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos and your order number. We'll make it right.
Questions
Reach us any time through the contact page. We usually reply within 2 business days.